Technical Support Specialist

WHAT YOU'LL BE WORKING ON

Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).
Manage payment methods activation, routing logic, and transaction limits according to business requirements.
Support onboarding of new merchants from a technical perspective.
Integrations & Testing: set up and test new payment integrations with providers and merchants.
Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features.
Technical Support (L2): act as Level 2 technical support for the Customer Support team.
Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues.
Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary.
Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.
Contribute to improving internal processes, tools, and automation of support workflows.
Provide technical assistance to internal teams (Account Management, Customer Support, Product).

WHAT YOU NEED TO SUCCEED IN THIS ROLE

At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration
Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)
Hands-on experience with payment integrations, gateways, or technical payment operations
Ability to investigate payment issues using logs, API tools (Postman), and basic SQL
Understanding of REST APIs, webhooks, and transaction flows
Experience with L2/L3 technical support or payment operations
Ability to independently troubleshoot incidents and work with engineering/product teams
Strong communication skills and ability to explain technical topics to non-technical teams
Fluent russian and good English level

Nice to have:

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business;
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
Remote type of work;
20 days of vacation time; Sick leaves; Additional birthday day off;
Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture