Key Account Manager - Merchants (Acquiring )

Riga, Latvia
WHAT YOU'LL BE WORKING ON
  • Assisting the merchants at all stages of cooperation;
  • Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
  • Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
  • Maintaining long-term business relationships and daily communication with merchants;
  • Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
  • To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
  • Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
  • Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase
WHAT YOU NEED TO SUCCEED IN THIS ROLE
  • Excellent written & spoken communication skills in English ( not less than B2) and good command of russian (A2/B1 level);
  • 2+ years of experience in clients success, business development role
  • Experience in working with merchants in the e-commerce sector is mandatory
  • Willingness and ability to learn new things quickly
  • High sense of responsibility
  • Good communication skills (for communication not only with the clients but cross-team communication daily)
WHAT WE OFFER
  • ✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market 
  • 🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
  • 🔥 Work with coworkers who are passionate about their business;
  • 💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • 📖 The opportunity to attend conferences, courses, and professional development at the company's expense ( learning budget - 500 EUR per year ) - we favor the continuous development of our employees;
  • ⚕️ Private health insurance coverage; additional wellness budget;  
  • 🏠 Hybrid type of work  ( if you choose); 
  • 🌴 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off; 
  • 🎉 Team building events and corporate parties; 
  • 🏢 Absolutely amazing and cozy office in the historical center of Riga with our own Barista and lots of snacks 🍫🍧🍩🍎🥭🥤;
  • Salary 2000-3000 EUR