Integration Technical Support Specialist
WHAT YOU'LL BE WORKING ON
- Respond to merchant and account manager requests via the ticketing system
- Set up new merchants and payment methods, and maintain or update existing ones
- Onboard new payment providers and launch new provider methods into production
- Test new payment integrations and ensure smooth operation in production
- Troubleshoot technical issues for merchants and providers, consult with client support and account managers
- Configure payment routing and limits based on incoming requests
- Investigate incidents and technical problems, preparing reports for the development team
- Proactively suggest improvements and automation opportunities for support processes together with the team
- 2+ years of experience in technical support, payment operations, or FinTech/online payments
- Familiarity with acquiring, online payments, or banking
- Empathy and a genuine desire to help clients - their pain is your pain
- Basic technical literacy and the ability to work with technical documentation
- Ability to multitask and stay focused with multiple chats and notifications
- Strong written and verbal communication skills
- Ability to formulate clear questions and find solutions efficiently
- Experience with tools like Jira, Slack, or other ticketing systems
- Fluent Russian and English at B1/B2 level or higher
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Private health insurance coverage
- 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture