Integration Technical Support Specialist (Junior/Middle)

Riga, Latvia

WHAT YOU'LL BE WORKING ON

Respond to customer requests via the ticket system
Process requests received from account managers
Investigation of any technical issues from providers and merchants
Set up and testing new payment integrations
Setting payment routing and limits according to the incoming requests
Improve the support process and look for ways to automate it together with the team.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

Empathy and the desire to help the client at all costs - the client’s pain is your pain
Knowledge of English and Russian at the intermediate level (the main communication is conducted in English)
Competent oral and written speech
Multitasking and stress tolerance: a few open chats and a dozen notifications will not confuse you
It will be great if you know something about acquiring, banking and online payments (if not, we will teach you)
Desire to develop in the IT field and work in a team
Basic tech literacy
Understanding of the principles of the tech documentation
Ability to formulate competent questions.

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business;
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
Private health insurance coverage;
Remote/Hybrid from Riga office type of work (if you choose);
20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off;
Team building events and corporate parties.
Salary 1500-1800 EUR NET (negotiable based on experience).

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture