Integration Technical Support Specialist

• Respond to customer requests via the ticket system 
• Process requests received from account managers
• Investigation of any technical issues from providers and merchants
• Set up and testing new payment integrations
• Setting payment routing and limits according to the incoming requests
• Improve the support process and look for ways to automate it together with the team.

• Empathy and the desire to help the client at all costs - the client’s pain is your pain
• Competent oral and written speech
• Multitasking: a few open chats and a dozen notifications will not confuse you
• It will be great if you know something about acquiring, banking and online payments
• Basic tech literacy
• Understanding of the principles of the tech documentation
• Ability to formulate competent questions
• Fluent Russian and at least B1-B2 English level 
   

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Private health insurance coverage
• 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
• Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture