Integration Technical Support Specialist

WHAT YOU'LL BE WORKING ON
  • Respond to merchant and account manager requests via the ticketing system
  • Set up new merchants and payment methods, and maintain or update existing ones
  • Onboard new payment providers and launch new provider methods into production
  • Test new payment integrations and ensure smooth operation in production
  • Troubleshoot technical issues for merchants and providers, consult with client support and account managers
  • Configure payment routing and limits based on incoming requests
  • Investigate incidents and technical problems, preparing reports for the development team
  • Proactively suggest improvements and automation opportunities for support processes together with the team

WHAT YOU NEED TO SUCCEED IN THIS ROLE
  • 2+ years of experience in technical support, payment operations, or FinTech/online payments
  • Familiarity with acquiring, online payments, or banking 
  • Empathy and a genuine desire to help clients - their pain is your pain
  • Basic technical literacy and the ability to work with technical documentation
  • Ability to multitask and stay focused with multiple chats and notifications
  • Strong written and verbal communication skills
  • Ability to formulate clear questions and find solutions efficiently
  • Experience with tools like Jira, Slack, or other ticketing systems
  • Fluent Russian and English at B1/B2 level or higher
 
WHAT WE OFFER
  • An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
  • Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
  • Work with coworkers who are passionate about their business
  • Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
  • Private health insurance coverage
  • 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
  • Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture