Integration Technical Support Specialist

Riga, Latvia
WHAT YOU'LL BE WORKING ON
  • Respond to customer requests via the ticket system 
  • Process requests received from account managers
  • Investigation of any technical issues from providers and merchants
  • Set up and testing new payment integrations
  • Setting payment routing and limits according to the incoming requests
  • Improve the support process and look for ways to automate it together with the team.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
  • Empathy and the desire to help the client at all costs - the client’s pain is your pain
  • Knowledge of English and Russian at the intermediate level (the main communication is conducted in English)
  • Competent oral and written speech
  • Multitasking and stress tolerance: a few open chats and a dozen notifications will not confuse you
  • It will be great if you know something about acquiring, banking and online payments (if not, we will teach you)
  • Desire to develop in the IT field and work in a team
  • Basic tech literacy
  • Understanding of the principles of the tech documentation
  • Ability to formulate competent questions.
     
WHAT WE OFFER
  • ✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! 
  • 🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
  • 🔥 Work with coworkers who are passionate about their business
  • 💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • 📖 The opportunity to attend conferences, courses, and professional development at the company's expense ( learning budget - 500 EUR per year ) - we favor the continuous development of our employees
  • ⚕️ Private health insurance coverage; additional wellness budget
  • 🏠 Hybrid type of work  ( if you choose)
  • 🌴 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
  • 🎉 Team building events and corporate parties
  • 🏢 Absolutely amazing and cozy office in the historical center of Riga with our own Barista and lots of snacks 🍫🍧🍩🍎🥭🥤
  • 💳 Salary 1500-1800 EUR NET (negotiable based on experience).


You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture 🎉🫶