Client Support Specialist (shift schedule)

Riga, Latvia
WHAT YOU'LL BE WORKING ON
  • Сustomer support -  shift schedule (morning/evening)
  • Transaction monitoring
  • Monitoring of providers activity and malfunction
  • Limit monitoring
  • Alerting at the launch of new merchants and new solutions
  • Allocating when providers are down and calculating potential losses
  • Disabling of methods/acquirers upon request of colleagues
  • Performing refunds at the request of the merchant and colleagues
  • Requesting user documents 
WHAT YOU NEED TO SUCCEED IN THIS ROLE
  • Bachelor’s degree in a relevant field or equivalent work experience
  • Previous experience in customer support, client services, or a related role is preferred
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Previous fintech experience is an advantage
  • Ability to think on your feet and provide effective solutions under pressure
  • High sense of responsibility
  • Good level of English and Russian languages
     
WHAT WE OFFER
  • ✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market 
  • 🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
  • 🔥 Work with coworkers who are passionate about their business
  • 💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • 📖 The opportunity to attend conferences, courses, and professional development at the company's expense ( learning budget - 500 EUR per year ) - we favor the continuous development of our employees
  • ⚕️ Private health insurance coverage; additional wellness budget - 500 EUR
  • 🏠 Hybrid type of work  ( if you choose)
  • 🌴 20 days of vacation time; Latvian bank holidays; Sick leaves
  • 🐶 Animal adoption days off
  • 🎉 Celebrations: Team building events and corporate parties;  gift from the company 🎁 and you can take a Birthday day-off for your BD 🎂
  • 🏢 Absolutely amazing and cozy office in the historical center of Riga with our own Barista and lots of snacks 🍫🍧🍩🍎🥭🥤

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture 🎉🫶