Chargeback specialist
Riga, LatviaWHAT YOU'LL BE WORKING ON
- processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses;
- with supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes;
- managing numerous deadline-specific dispute requirements and meeting strict requirements to ensure minimal loss to our company and our clients;
- reviewing complex/unique situations regarding chargeback patterns with senior staff in order to make recommendations for actions in regard to these issues;
- to provide advisory assistance to other departments on issues relating to chargebacks.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- Similar experience in companies from Fintech, banking, and e-commerce;
- Basic knowledge of rules and regulations established by the international payment systems would be considered as an advantage;
- Experience consideration and resolution of situations with chargebacks would be considered as an advantage;
- Good written & spoken communication skills in English ( not less than B2 ) and good command of russian (A2/B1 level);
- Strong sense of responsibility and attention to detail;
- Good computer and communication skills;
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop and become the best fintech company on the market;
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us;
- Work with coworkers who are passionate about their business;
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
- Private health insurance coverage;
- 20 days of vacation time; Latvian bank holidays; Sick leaves;
- Team building events and business trips to our fantastic office in Riga!